alonicaLegal Notice
We at alonica operate an online entertainment platform available only where local law permits. This notice sets out the legal framework that governs your use of our service and clarifies the responsibilities we each hold.
Our platform offers live-dealer tables, sportsbook betting, slot games, and esports markets. Access to alonica depends on your jurisdiction. We do not offer our services in jurisdictions where online wagering is prohibited by local law.
Service availability and jurisdiction
We at alonica do not claim to be licensed in any specific country or region. Our service is available only where applicable law permits online entertainment platforms to operate. Users are responsible for verifying that access and use comply with the laws of their own jurisdiction.
Your responsibility on alonica
When you open an account on alonica, you confirm that you are of legal age in your jurisdiction and that your use of our platform does not violate local law. If you are in Jakarta, Surabaya, Bandung, Medan, or Semarang, you must verify that online entertainment services are permitted under your local regulations. We cannot advise you on the legality of your access; that determination is yours alone.
Account eligibility
To use alonica, you must be at least 18 years old (or the legal age of majority in your jurisdiction, whichever is higher). You must provide accurate personal information during account registration and KYC verification. False information may result in account closure and forfeiture of funds. We reserve the right to refuse service to any user who does not meet our eligibility criteria or who we believe poses a compliance risk.
Our commitments and your rights
We at alonica commit to transparent operation within the bounds of applicable law. Our terms of service, privacy policy, and this legal notice form the complete agreement between us. We do not make promises about licensing, regulation, or government endorsement in any specific jurisdiction.
Data protection and privacy
Your personal data—name, contact details, payment information, and account activity—is processed according to our privacy policy. We encrypt data in transit and store it on secure servers. We do not sell your information to third parties. Our servers may be located outside your jurisdiction; by using alonica, you consent to that data transfer. For details, see our privacy policy.
Payment methods and deposits
We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers through mobile banking, local payment, online payment, and e-wallet. Each payment method is processed through secure gateways. We do not store your banking credentials. Deposits are final; we do not refund funds sent in error unless the error is ours. Withdrawal requests are subject to verification and may take several business days.
Dispute resolution
If you have a complaint about your account on alonica, contact our support team via email or the in-app help form. We respond within 10 business days. If we cannot resolve your dispute, you may escalate it to our legal team. We do not accept liability for losses arising from your own actions, network failures, or force majeure events.
Limitation of liability
We at alonica provide our platform on an "as-is" basis. We do not guarantee uninterrupted service, error-free operation, or specific outcomes from any game or wager. We are not liable for indirect, incidental, or consequential damages arising from your use of alonica. Your sole remedy for any dispute is a refund of the disputed amount, if we determine the error was ours.
Changes to this notice
We may update this legal notice at any time to reflect changes in law or our operational practices. Material changes will be posted on this page with a notice of the update date. Your continued use of alonica after an update constitutes acceptance of the new terms.