alonica Privacy Policy
This page describes what we collect when you use alonica and how we keep that data protected. We believe transparency builds trust. Our goal is straightforward: collect only what we need, process it securely, and respect your rights under applicable law.
We at alonica operate an online entertainment platform available where local law permits. When you access our service—whether through our mobile app, web browser, or any connected device—we collect certain information. This policy explains what that information is, why we need it, and what safeguards we put in place.
What we collect on alonica
We collect data in three broad categories: information you give us directly, information we gather automatically, and information from third parties.
Information you provide
When you open an account on alonica, we ask for your name, date of birth, email address, and phone number. During account verification—what we call KYC (Know Your Customer)—we may request a copy of your identity document and a recent utility bill or bank statement to confirm your address. We use this information to verify your identity, prevent fraud, and comply with local gaming regulations.
We also collect payment information when you deposit funds. If you use DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet, we receive confirmation of the transaction but do not store your bank credentials. Bank transfers via mobile banking, local payment, online payment, or e-wallet are processed through secure payment gateways; we see only the reference number and amount, not your full account details.
Information we collect automatically
Our servers record your login times, the games or markets you view, your wager history, and your device type (Android, iOS, or browser). We also collect your IP address and approximate location to detect fraud and enforce jurisdictional restrictions. Cookies and similar tracking tools help us remember your preferences and keep your session secure.
Third-party processors
We work with payment processors, identity-verification vendors, and hosting providers. Each processor agrees to protect your data under contract. We do not sell your personal information to advertisers or data brokers. We may disclose data only when legally required—for example, if a regulator in Jakarta or another jurisdiction requests it as part of a lawful investigation.
Your rights and our commitments
We at alonica commit to the following practices. You have the right to request a copy of the personal data we hold about you. You may ask us to correct inaccurate information or delete data we no longer need—unless we are required by law to keep it for anti-money-laundering or tax purposes. If you want to export your data, we can provide it in a portable format.
Cookies and tracking
We use cookies to keep you logged in, remember your language preference, and detect suspicious activity. Some cookies expire when you close your browser; others persist for up to one year. You can disable non-essential cookies in your browser settings, though doing so may affect your experience on alonica. We do not use cookies to track you across unrelated websites.
Data retention
We keep your account information for as long as your account is active. After you close it, we retain transaction records for seven years to comply with anti-money-laundering law. Cookies and session logs are deleted within 90 days. Temporary analytics data (such as page views during Liga 1 matches or major Piala AFF tournaments) is anonymized after 30 days.
Contact and complaints
If you have questions about our privacy practices, contact us via email or the support form on alonica. We respond within 10 business days. If you believe we have mishandled your data, you may file a complaint with your local data-protection authority. Our legal notice section includes additional contact details.
Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law. We reserve the right to update this policy to reflect changes in regulation or our operational practices. Material changes will be posted on this page with a notice of the update date.